Sweet Cozumel Palace Resort: FAQ

STEP ONE: SIGN TERMS & CONDITIONS
Gleeeee! You booked your Cozumel Palace vacation. Now, please sign our electronic terms and conditions, so we can get on to the fun stuff!

GETTING TO COZUMEL
It is located 10 minutes from Cozumel International airport and 15 minutes from downtown.

Fly directly to Cozumel (CZM). Or fly into Cancun (CUN), drive to Playacar (45 minutes south) and hop on a ferry (30 minutes) to Cozumel.

RESORT ADDRESS
San Miguel Rafael E. Melgar km 1.5
Cozumel, Quintana Roo, 77600
Mexico

ARRIVING AT THE PALACE
You can arrive at our hotel any time on Sept. 1. If your room is ready, they’ll show you in. If it’s not, the hotel will hold your luggage and you are free to begin exploring our island paradise.

DRESS CODE
We’ll have some theme nights, but mostly our week is casual. It’s your vacation, wear what you like. The resort does have a few rules about attire in their public areas. Here they are:

TURQUESA
Dinner dress code: Long pants, collared shirt and shoes required.

MO-MO-NO-HA-NA
Dress code: Casual, shorts and jeans allowed. Wet clothing or uncovered swimwear not allowed.

BUGAMBILIAS
Dress code: Casual, shorts and jeans allowed. Wet clothing or uncovered swimwear not allowed.

AGE REQUIREMENTS
All guests at our Cozumel Resort must be 18 or over by Sept. 1, 2012.

Tags: Mexico, Sweet Cozumel Palace Resort

Posted in: vacation details

1313 Comments

13 Comments

Penny Hooks
12/25/11
10:43 pm

Can you explain more about $1500 per room at resort credit?

Sweet
12/28/11
11:41 pm

$1,500 AT-RESORT CREDIT DETAILS
While some restrictions do apply, this credit is the bomb. Use it for:

• Unlimited excursions like snorkeling, swimming with dolphins, diving & more.

• Spend up to $300 on spa treatments.

• Enjoy a lobster, steak & champagne dinner on the beach.

• Golf: Apply your credit to golf at any of the nearby Palace courses.

• Upgraded wine: Use your credit to buy premium wines & champagne.

Sweet
12/28/11
11:42 pm

Hi Penny,
Here are the details on the credit:

$1,500 AT-RESORT CREDIT DETAILS
While some restrictions do apply, this credit is the bomb. Use it for:

• Unlimited excursions like snorkeling, swimming with dolphins, diving & more.

• Spend up to $300 on spa treatments.

• Enjoy a lobster, steak & champagne dinner on the beach.

• Golf: Apply your credit to golf at any of the nearby Palace courses.

• Upgraded wine: Use your credit to buy premium wines & champagne.

AL
01/07/12
8:56 pm

Does the resort offer AA meetings?

Sweet
01/11/12
2:03 am

Yes, we have AA meetings on all our trips.

Anonymous
01/17/12
10:29 am

Hi Everyone! Wanted to check to see if anyone has any good tips on airfares to Cozumel. We’re coming from upstate New York and the rates keep going up. They are up to $697 per person right now! It’s crazy….

Lotsafun
02/29/12
1:52 pm

Hello,

Are there any restrictions regarding the $1500 resort credit? Does every person receives it, or is it per room, book by a certain date, etc.?

Sweet
02/29/12
2:46 pm

$1,500 AT-RESORT CREDIT DETAILS
While some restrictions do apply, this credit is the bomb. Use it for:

• Unlimited excursions like snorkeling, swimming with dolphins, diving & more.

• Spend up to $300 on spa treatments.

• Enjoy a lobster, steak & champagne dinner on the beach.

• Golf: Apply your credit to golf at any of the nearby Palace courses.

• Upgraded wine: Use your credit to buy premium wines & champagne.

We’re offering the credit until we sell out the resort, which is happening fast.

Lotsafun
02/29/12
3:02 pm

Thank you. I guess I should have asked for you to elaborate on the first sentence:
“While some restrictions do apply…”

What might those restrictions be?

Thanks Again… Looking forward to joining y’all from the deep freeze in Canada!

Sweet
02/29/12
6:36 pm

Well, the cap on how much you can spend of your credit on the spa. It’s not valid in the gift shop. Some excursions aren’t included. If you use it on golf, it’s not good for your club rentals but it’s good for your green fees. You can spend as much as you like on the upgraded wines and champagne. I think you can use it for one $350 lobster, steak and champagne dinner on the beach. It’s a pretty nice credit.

Sweet
02/29/12
6:36 pm

Also, it’s per room, not per person, so you have to share.

Mary
05/08/12
9:46 am

I’m on your payment plan and have booked a room by myself. If for some reason I cannot go on the trip, can I give my room away to a friend? In other words, is it transferable to someone else?

Sweet
05/08/12
7:31 pm

As long as you give us adequate notice, yes, you can transfer it to a friend. If it’s within 30 days, we’ll have to pass on the resort’s name change fee.

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